Shipping policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or WhatsApp.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Shipping under ₹499 order value
- Shipment cost: ₹79
- Estimated delivery time: 3-10 business days
Free shipping over ₹499 order value
- Shipment cost: Free
- Estimated delivery time: 3-10 business days
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email and WhatsApp message once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Acne-X Topical is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
- By visiting this page on our website: Contact Us
- By sending us an email: contact@acnextopical.com
